Beware of MacBook BoxesPosted: August 19, 2012
I just received my brand-new Retina MacBook Pro, and I couldn’t be happier. The insanely crisp screen, speedy SSD, and hours of battery life make my old 2007 MacBook look positively ancient.
Having never ordered a laptop online before, I was sure to check the box for any signs of rough handling when it arrived. I examined both the brown external box and the internal white one for any scuffs, dents, and scrapes and was satisfied with their condition. But then I became so absorbed in transferring my data and playing with the new hardware that I neglected to give the entire laptop a detailed once-over. It wasn’t until the next morning that I noticed a problem: the Apple power adaptor had pressed a nice square dent pattern into the MacBook Pro’s bottom case during shipping.
Four dents in a perfect square – a dead giveaway.
If you aren’t familiar with Apple’s laptop boxes, here’s a photo:
The white power brick is held directly under the laptop’s back corner.
Thankfully, the Genius Bar replaced the bottom case for free, but it’s a little disconcerting to see how far Apple’s trend of minimizing their shipping boxes has gone. There shouldn’t be any way to apply that much pressure to the MacBook during shipping, but the tiny box can’t provide enough protection. I’m curious to know if this is a common issue; both the Genius and Applecare technician claimed they’d never heard of it before. So if you have a Retina Macbook Pro, or possibly a MacBook Air or older Pro, check the bottom! While I can’t be sure, it’s possible that the aluminum bottom case of the Retina MacBook Pro is thinner than the older models.
Interestingly, the Genius did hear of something similar happening to Mac Pros a few years ago. Apparently many customers were coming in with scratches all over one side panel of the Mac Pro, claiming it arrived that way in the box. Upon investigation, the factory worker who lifted the Pros into their boxes wore a large metal belt buckle that scraped against the computers.
Maybe this time a wayward employee in China is sitting on laptop boxes?